Bespoke Case Study

This case study relates to a solution we have built for Meteor Parking Ltd, a leader in the UK car parking industry. The solution comprises a custom-built pre-booking database driven web application, with data administration and many other related services.

Following on from numerous database driven solutions for Meteor, involving public sites with ecommerce, content management, back office administration sites and PDA software, we were asked us to build a solution to allow customers to buy permits to park at train station car parks. This sophisticated multi-train operating company solution now involves integration with many data sources.

The main customer website includes a register and login facility, enabling customers to select their products and make a payment. A handful of train operating company specific websites have also been built which integrate with this online prebooking service. Etickets and permits are available in a mixture of hourly, daily, weekly, monthly, quarterly, six monthly and annual tickets - specific to each train operating company and the station.

Customer booking confirmations and receipts are sent via email, and email reminders are sent out to customers as their permits are due to expire. A first-come-first-served car park waiting list facility is provided when the car park is full.

Customer services logins allow for payments to be taken over the phone, and also etickets can be purchased by customers directly using an automated mobile phone service.

A back office administration site provides full access to staff to the database, and a suite of management reports. Cars are identified using automatic number plate recognition, and pda software is used by attendants to enable them to issue penalty charge notices.

This solution continues to support the business and we continue to support the various programs and applications associated.