Anti-Spam - Mail incorrectly marked as SPAM
We have setup some simple procedures to help you "train" SpamAssassin so it can successfully determine whether or not an email is spam.
If you have received an email that has been incorrectly marked as spam you will need to send us the incorrectly marked spam email with all of its original "header" information.
The email address to forward the spam message to is: email@example.com. Please see below for instructions on how to send us the information we need.
A confirmation email will be sent to you confirming that the email incorrectly marked as spam has been removed from our spam database.
To ensure that we receive the offending email with all of its original header information in tact, please do either of the following:
Forwarding Email as an Attachment - Outlook
Please note: this change will affect all email when using the FORWARD option.
Go to TOOLS menu and select OPTIONS
On the GENERAL tab select EMAIL OPTIONS
Go to WHEN FORWARDING A MESSAGE and from the pull-down list select
ATTACH ORIGINAL MESSAGE
Click APPLY and then OK to close the OPTIONS window
Once you have changed Outlook so email will be forwarded as an attachment, you can then forward the spam email to firstname.lastname@example.org.
Forwarding Email as an Attachment - Outlook Express
Open Outlook Express
Select and right-click on the spam email
Select FORWARD AS ATTACHMENT
In the TO field of the new email, add the email address
Click on SEND to forward the message to us
Forwarding Email as an Attachment - Other Email Clients
If you use another email client such as Thunerbird, please configure your program so that email sent using the "forward" option is sent as an attachment and not included in the body of the new email.
Please refer to the help documentation for your specific email client for further assistance.