What our customers say
Tracerit - Transport Operations Database
Go Ahead London
"Operating such a large fleet of vehicles on some on the world’s most challenging roads inevitably results in a number of roadside accidents, all of which need to be carefully and constantly managed. This is especially true when you take into consideration today’s ‘blame and compensation’ culture, which if not properly handled, can cost huge sums of money.
The answer the company found was Arepo's Tracerit software to record and manage all incidents and accidents. This provides a consistent and effective system of accident management across the company. The system has numerous checks and balances built into it to ensure that each stage of the accident management process could be managed and monitored with a structure of reminders and audits built in to ensure accidents can be handled as efficiently as possible. The cash savings of this system are significant.
Arepo's ability to work with Go Ahead London to ensure that the software matched the company’s aspirations was outstanding. Their ability to respond to the customer need is exceptional.
I have no hesitation in recommending Arepo solutions."
Graham Oliver (Operations Manager)
Arriva London operate nearly 1,800 vehicles across 19 garages for Transport for London (TfL).
Arriva London have deployed various modules within the Tracerit software suite including Incident Management, Integrated CCTV Management and Employee Performance. The account also includes integration with Drivetech, customer surveys, customer contact and TfL's IRIS reporting database.
“Tracerit has transformed the way that we interact with our staff and is a positive tool that allows us to both recognise our high performing staff but also to intervene when staff require our support to improve. The costs associated with the system are greatly outweighed by the benefits that we have seen and I wonder now how we managed without it! The Tracerit system is a fantastic tool that has helped our business to achieve a 10% reduction in incidents in under 12 months. It's a user friendly system that has been welcomed by our management teams and is in use across all of our London Garages”.
Alex Jones (Operations Director)
Train Operating Company client
“We have worked with Arepo for some time and have always found them to be an extremely attentive and responsive supplier. During our recent move to an in house solution, the team at Arepo have again shown why they are such a valued partner to our business, not only understanding our existing needs but constantly trying to anticipate what our future needs may be whilst developing our new system and helping create the processes which support this. It has definitely felt like a true joint effort and Arepo could not have been more accommodating in providing a seamless transition to our Inkara solution”.
Head of Revenue Protection
Ground Operations Software system (GOSS)
"GOSS is a superb software solution for us, which helps us maintain our ISAGO accreditation year on year. It has been completely customized to our business needs, and the ongoing support is both immediate and excellent. Login access is easily configurable per airport and department, and through the in-built audit tracking and form validation we ensure a high quality of information at all times. Both internal and SLA reporting requirements are provided for, and any new report requests always get handled swiftly. We use the Accident & Non-Conformance module predominantly, and are now looking at some of the other modules available."
Adam Flowers (Systems and Compliance Manager)
The Business Manager
Bomag GB Ltd
"As we move forward into an age where 'mobile' 24/7 technology is a key driver in all business sectors, I believe that the Business Manager is without doubt pushing the boundaries and will be a market leader. As with all new cutting edge systems it is simple to use, but most importantly it can be tailored (in conjunction with the Arepo after sales support team) within a very short period of time to provide quite amazing data. This not only saves time and money but also enables management to accurately target specific areas of growth, revenue and contacts to expand their business activities. Internet based marketing and communications is increasing at an alarming rate, those who do not invest in this type of technology will be left behind."
Simon Gamble (Product Support Manager)
Meteor Parking Ltd
"With client login access to the Business Manager, it has become an important tool for us, providing a simple and efficient way to manage our system development."
Tom Gibbard (Web Services Manager)
Arts Contact Manager
The Carl Rosa Opera Company Ltd
"We are very pleased with both the level of service provided by Arepo Solutions and the efficiency of our Arts Contacts Manager system. Designed specifically for us to manage our professional data for all our clients and contacts as well as for our subscribing Friends and purchasers, the system is logical and simple to use and, as a customised system, can be developed to take on changes as and when they present themselves. The search function is very helpful for selecting and mailing specific groups of people and, with the Friendly and helpful support team on hand to help with any queries, I would definitely recommend the system to others within the industry."
Victoria Collier (Admin. and Dev. Asst.)
Cautus Trade Mark Management
"Out of all the TM management software available we selected Cautus because it is intuitive and cost effective. Delivery as a a hosted application was also a big plus. John and the Arepo team are very dependable, reacting to service requests quickly and effectively. The team are proactive and easy to get along with"
Farrer & Co
"We are very happy with the Cautus online database service. The application fulfils our trade mark management requirements and the support we receive from the Cautus helpdesk is always friendly and responsive. I would not hesitate to recommend Cautus."
Briffa Intellectual Property Lawyers
"Being a small law firm offering a seamless service to our clients, Cautus is a very effective and efficient tool giving us the advantage of administering and managing not only our clients trade marks but also their registered designs and domain names. The support to hand is friendly, understanding of our needs and solutions offered and implemented very easily. I highly recommend Cautus."
Mastrovito & Associates
"We find Cautus versatile and easy to use. It is a reliable system which also benefits from a superb and friendly support team. IP laws and forms of protection are developing fast and as a growing firm of UK-based Trade Mark attorneys we need a system run by people who are receptive to requests for system enhancements. Cautus is the perfect solution. We don't have the clout yet to influence the user groups on bigger systems and we can't afford to wait for them. For a small monthly fee Cautus offers us an advanced and managed trade mark management database solution with all the features we need, and none we don't!"
"I have found Cautus to be an extremely useful database system and would highly recommend it. The Arepo staff themselves are always friendly and helpful."