News

26 Apr 2016

Customer Contact Software for Transport Operations

Building on the recent successes of Arepo's online software solution for the transport industry, www.tracerit.com, the software has recently been updated to include a new module to support customer services. The Customer Contact module is a fully integrated software solution providing clients such as public transport operators with:

• Simple forms to capture customer feedback, compliments and complaints
• Integration with existing client, Public Transport Executive and Council websites
• Automated workflow ensuring customer service KPI’s are met and exceeded
• Automated processes to generate CCTV and investigation requests, directed efficiently to the relevant garage, depot or region
• Letter and email templating system, providing a flexible mix of database driven responses and custom text to deliver exceptional and consistent customer correspondence
• Consistent and auditable approach to customer feedback, regardless of which office or department responds
• System generated reporting to assist management processes

The solution has been deployed across over 90 locations in less than 2 weeks. The training requirement of the users was minimal due to the simple user interface.

Arrange a demonstration of the Customer Contact module for transport operations now by getting in touch through our website or by calling +44 (0)20 7280 4390.